Below is a series of interviews with a number of local Landlords written during the run up to reopening. To get a slightly different angle, the CAMRA Commercial & Communications Director Ash Corbett-Collins also offered his views on what has been an unprecedented time of difficulties for every pub in the country. I have also spoken to a few local drinkers who share their thoughts on what they’ve missed about pubs and whether they will be going back.
Enjoy their unique insights into how they have faced the last few months; from the pubs who shut the door on 20 March to those who kept the town going through innovative takeaway schemes. Please support your pubs, visit them and treat the hardworking staff with kindness and understanding as they seek to adapt to their new normal. Maybe I’ll see you for a Socially Distanced pint in the very near future.
ASH CORBETT-COLLINS (CAMRA COMMERCIAL & COMMUNICATIONS DIRECTOR)
Generally how do you think the Government have handled the crisis in relation to the closing and reopening of pubs? What have they got right, what have they got wrong? It was a difficult, but necessary, decision to close pubs. The announcement of financial support and the furlough programme gave a lot of hope that the government would be there to support pubs through this crisis, but the actions since have left many publicans confused and angry. There has been a lack of clarity around how and when pubs can reopen that has meant licensees have had to guess if and when they can welcome drinkers back.
In what way have CAMRA supported pubs during this unprecedentedly difficult time? It’s been a strange and difficult time supporting pubs during this pandemic. Usually, thousands of volunteers across the country would be out there fighting to protect and promote our fantastic pubs – and putting plenty of money in the till. But our members have been fantastic in rallying together in new ways to help pubs. At the start of the lockdown, we launched our Red OnLion platform – a virtual pub where members can still get together and share a drink. This was followed by our #PullingTogether initiative, where our army of volunteers have collated a list of all the pubs and breweries across the country that are still selling food and drinks to takeaway. Then, our latest venture is Brew2You, an app for pubs and breweries to connect directly with customers. It’s free to download and means you can order your favourite beer from the comfort of your own home.
The advice appears to be to use an app for ordering, now this is well and good for Spoon and the larger brewers and pub companies, but how are freehouses and micros supposed to do this? Theoretically, an app would solve a lot of the issues pubs face when they reopen. But I’m not sure how practical it is. We’ve already seen many other venues reopen and make it work with the traditional method of ordering face-to-face, albeit with a facemask on. I’d wager that many pubs will either offer table service or have strict rules for queuing to ensure everything runs smoothly.
Have CAMRA considered writing a free app that could be used in the micros? I think it would be great if any of our volunteers with these skills and expertise are able to support their local pubs by developing something and we’d be happy to promote it if it benefitted pubs.
On a personal note, how likely are you to start using pubs again and how have your drinking habits changed during lockdown? I’ve recently moved and I’m fortunate that my new local has a big beer garden. If pubs are open in time for my upcoming birthday then I’ll definitely try and enjoy a refreshing pint of real ale, especially if the weather continues to be glorious. During the lockdown, I’ve been lucky enough that my nearest brewery, Two Towers, has continued to brew excellent beer and deliver directly to my door, so I’ve been able to enjoy a good pint even if I can’t do it in the pub. Now I live in south Birmingham and we’ve got some great breweries and pubs nearby so I can continue to drink good beer until I can get back in the pub.
BODELL’S
How relieved are you at the news you can reopen? Very relieved, and we’re looking forward to welcoming back customers in the safest way possible.
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? They initially gave the date of July 4th at the very earliest, and have stuck to it which is reassuring. As an independent however, we had no visibility of the guidance (even if it’s draft form) until Wednesday morning. Luckily a lot of it is very much common sense and the measures which we had already implemented in anticipation.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? We have already made some changes in anticipation of the announcement (i.e. investing in signage, Perspex screens across the bar, hand sanitiser, etc.) however it would now appear that table service is a must for indoors. For big chains with the infrastructure in place to already offer this and visibility of the guidance in its draft for a number of weeks has certainly given them a big head start over the likes of Bodell’s.
I also have great concerns over the proposal of collecting names and contact details for customers too. Again, this is something that the big players can do with ease, however with a team of two we don’t have an IT department or a legal department to advise on any GDPR and Data Protection issues.
Prior to last week, have you had any contact from the Government over restrictions? Nothing whatsoever, the biggest source has been press releases from the big players and newspaper articles.
What changes can we expect to see at your pub? Perspex screens, sanitising stations, one-way systems and floor markings.
Have you been offering takeaways/deliveries and if so how well has this worked? We’ve been offering deliveries through www.cask2couch.beer which has worked out very well in the time period we’ve been closed.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? I am currently working on an online system that will allow customers to order drinks for collection at the bar or delivered to their table in order to minimise contact and avoid queuing.
What support have you had from the brewery/pub company since you closed? We are an independent free house however our suppliers have been great as we’ve still been buying beer to support deliveries.
What are the main challenges in restarting a pub from scratch? The lines have been preserved so we should be almost ready to go in that respect, and beer is already on order for the opening weekend. The entire venue will be subject to a deep clean in advance and staff trained on the measures we are putting in place.
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? We still hope to offer our full range of products when we re-open.
DERBY INN
How relieved are you at the news you can reopen? Like everyone else we can’t wait to open!
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? Unfortunately I try not to get political but I think they have done ok.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? We have had more than enough time since 20th March.
Prior to last week, have you had any contact from the Government over restrictions? No
What changes can we expect to see at your pub? We will have appropriate signage and sanitiser available we don’t serve children so we won’t treat people like that.
Have you been offering takeaways/deliveries and if so how well has this worked? We did takeaways until we ran out of beer.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? As far as this goes the social distance will be down to a metre by then there won’t be apps. Order over the bar pay cash or card we don’t mind.
What support have you had from the brewery/pub company since you closed? Admiral Taverns have been great with us lots of support.
What are the main challenges in restarting a pub from scratch? The main challenge I think will be getting people back in the pub.
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? There has been a reduced beer range to start with but hopefully back to normal soon.
THE DEVONSHIRE ARMS
Because of our limited capacity, we have had to make a few changes within the pub to fall in line with the government guidelines.
Bookings – We strongly advice that you book a table for your visit to The Devonshire. Inside the pub we will have 10 tables of up to 4 people. In the beer garden, we have 5 tables of up to 4 people. We will also be using additional outside space during anticipated busy periods. Walk ins will be accommodated wherever possible. You can book a table via DM on Facebook/Twitter or by calling/texting (phone number) Your table will be confirmed once you receive a reply from us. At the time of booking, we will require your name and contact number, plus the number of people in your party and arrival time.
Sanitising Stations – We are putting sanitising stations in place throughout the pub and we ask all of our guests to help us by using these on arrival and regularly throughout your visit.
Table service – All orders will be taken at your table, drinks will then be served at the table and payment taken. We encourage contactless payments but cash will be accepted.
General – All of our tables will be situated to maintain the social distancing measures. We will maintain regular and thorough cleaning throughout the premises, including touch points, toilets, tables and chairs. We will be operating with one entrance door and one exit door. Doors and windows will be kept open, when appropriate, to aide with ventilation throughout the premises.
Opening times – In the short term, there will be some slight changes to our opening hours. They are as follows:
Monday – closed
Tuesday/Wednesday/Thursday – 4-11pm
Friday/Saturday/Sunday – 12-11pm
Tuesday Food Nights – These will be commencing in the very near future. Watch this space for our announcement of dates etc!!
THE DOG
How relieved are you at the news you can reopen? It’s fantastic news for the whole hospitality sector, the public and the drinkers of Burton but it’s doesn’t come without its issues and complications.
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? It’s such a hard decision in such unprecedented times it’s hard to say at the moment considering we haven’t yet heard what, if any stipulations we will have to work to with regards to capacities, times, distancing etc but the reduction to 1meter + was a huge hurdle for many pubs.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? We are getting there, we have had plenty of time to think about what may have to be done once we are allowed to reopen and put things in place but the main sticking point was the reduction of the 2 meter rule. We may not have been able to viably reopen. In an ideal world they would have told us months ago but in a situation that seems to change day by day almost 2 weeks should be enough of a window to get everything finished off we need too. We have seen the ways and measures plenty of essential business have put it place which gave us a great headstart.
Prior to last week, have you had any contact from the Government over restrictions? No… not a word. I’d heard more news about the hospitality sector from Coors and Marstons than I have Boris and his pals.
What changes can we expect to see at your pub? Still TBC as things have changed now this distance has been reduced to a degree but as before we were locked down we had implemented PPE for staff, regular cleaning and sanitising, the “Dog Drive Through” service and removed bar stools from the bar, this will still be in place. New changes I expect to have perspex partitions on certain tables and areas, new sanitising points through out the pub, table service and collection points (no queue bar service) slightly different table lay out, higher ventilation and various other precautionary tweaks.
Have you been offering takeaways/deliveries and if so how well has this worked? We have offered various different take away options over the last few months with a great take up but this had to be put on hold for 2 months due to cellar equipment failure.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? Until I get some clarification off Black Country Ales I’m not 100% if we will have an app based service but I’m in a lucky enough spot where I can quite easily verbally communicate to most tables in the pub without have to leave the bar. We don’t serve food so we have 2 large beer menu tv screens and a large chalk board that can be seen from everywhere in the pub to convey what beers we have on sale. Contactless payment will be preferred (but we will be taking cash) and the PDQ machines will be supplied at either the customers table or the specific collection point for payment.
What support have you had from the brewery/pub company since you closed? BCA have been great during lock down by offering various COVID training courses, legal and employment advice, financial assistance and various other personal, private and moral boosting support! Just on Monday they sent all the landlords a small token of their appreciation by way of a Gourmet Chocolate Pizza from a company in Nottingham, but I don’t need to put on any more lbs at the moment.
What are the main challenges in restarting a pub from scratch? As far as I’m concerned we’re not starting from scratch but this crazy situation has certainly given us food for thought:
Staff and Public safety
Public confidence (will people feel safe coming out)
New ways of working and operation
Beer supplies
Turnover
The list goes on …
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? There has been rumblings in the industry for the last 2-3 weeks that unless there was any major changes it would be 4th July reopening so some breweries have gambled and restarted production then, Some breweries never stopped as they were doing a delivery service or take aways. I’ve heard from some breweries they’ve been busier than ever! I’m guessing there may be a slight issues when every landlord and his dog starts reordering Beer but I’ve got every confidence the British Brewing Industry will be able to catch up super quickly. Just today for example I’ve taken delivery for 14 freshly brewed casks and another delivery scheduled for in for next Wednesday so I’m pretty confident we won’t be running dry at The Dog.
THE LAST HERETIC
How relieved are you at the news you can reopen? Always thought it was going to be the 4th July, not that relieved as our online and takeout sales are going well.
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? Can’t really answer that until pubs have been open a while.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? Everyone has had since 23 March to gear themselves up this.
Prior to last week, have you had any contact from the Government over restrictions? No.
What changes can we expect to see at your pub? PPE protective screen at the bar (already installed at Heretic and Bodells), if pubs aren’t doing this then I’d be very surprised !!, hand sanitizer at two points in the pub, safe distancing notices throughout, a one way in and out system in operation at both pubs.
Have you been offering takeaways/deliveries and if so how well has this worked? Both, both have gone extremely well, its amazed me that pubs close by haven’t done this as well, my regulars have supported me thru this period by still buying ale and I’ve supported them by making deliveries to them free of charge.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? I won’t be using an app, I won’t be taking text orders as people may not turn up to the pub, I’ll be offering contactless and cash options for payment.
What are the main challenges in restarting a pub from scratch? Not enough people coming out to warrant opening, I can see an initial rush the 1st two weekends, but if people aren’t coming out Tue-Thur as well I really don’t see the point in opening midweek.
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? No I don’t think so, breweries have been up and brewing these past few weeks, I’ve already placed orders today and gave plenty of beer in as I’ve been doing a deliver service on www.cask2couch.beer and takeout thru The Last Heretic
STRETTON SOCIAL CLUB
How relieved are you at the news you can reopen? Difficult one, reopening will be great, the restrictions not so. The risks to many of our older members will be difficult for them to cope with. A socially distanced social club, difficult to see.
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? I give them credit for housing the homeless, the Furlough scheme, the business grants and the apparent way Universal Credit claims were handled so well. Local government has worked brilliantly to deliver new services and work so closely with local volunteers. I cannot say what I feel that has not gone well, it will take me far too long and I will get far too angry, see the stats, do the math.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? No, we have been undergoing some refurbishments and we have not been able to do much else whilst they were going on. It was also difficult to plan as selective leaking was giving different and contradictory advice. You only had to see the amount of changes in advice schools had to endure to understand the chaos.
Prior to last week, have you had any contact from the Government over restrictions? No.
What changes can we expect to see at your club? Difficult to be sure, but socially distanced tables, reduced opening to begin with, no pub games and no music, entertainment or noise.
Have you been offering takeaways/deliveries and if so how well has this worked? No.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? Bar ordering seems the most likely still.
What support have you had from the brewery/pub company since you closed? Assisting with refurb and new cellar (hopefully)
What are the main challenges in restarting a club from scratch? Different for us because of the refurb and need to commission a new cellar, a deep clean, signage and tape everywhere.
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? Very likely breweries will probably concentrate on their tied houses and Pubcos, we’ll see. Reduced range will only be temporary.
THE WEIGHBRIDGE INN
How relieved are you at the news you can reopen? Slightly relieved but this is the beginning, things aren’t back to normal. I don’t know how well it’s going to work.
Generally how do you think the Government have handled the crisis in relation to the reopening of pubs? What have they got right, what have they got wrong? Peoples’ health come first but the Government were told by the trade we needed plenty of notice and they haven’t given it.
Have you had enough time to make the necessary changes to your premises? If not, how much longer would you have liked? I haven’t even seen what we have to do yet!!! We had already started planning what we think will work.
Prior to last week, have you had any contact from the Government over restrictions? Nothing at all.
What changes can we expect to see at your pub? We are looking at table service only and introducing a one-way system as we’ve opened another door. There will be hand washing stations at the doors but the rest is still being planned
Have you been offering takeaways/deliveries and if so how well has this worked? Yes the delivery service has worked really well we didn’t waste any beer at the brewery and have been back brewing for weeks.
The Government have suggested that pubs use an app to process orders, surely this is out of the reach of many freehouses and micropubs, how are you planning on facing this? Is texting your order and contactless payment the best option? It won’t be via an app.
What support have you had from the brewery/pub company since you closed? We’ve not yet tried to order our lager so can’t comment on that one. Obviously owing the brewery and the pub has its advantages for the home delivery service.
What are the main challenges in restarting a pub from scratch? Not knowing who is going to return. Not everyone is happy yet about coming out but fingers crossed that all our regulars will be there from 11.30?
Do you think you will face any supply issues? Will the hasty reopen mean you will have a reduced range of products on sale? Fingers crossed that with what we offer we shouldn’t have any problems, but because we like to change things I’m sure we will be ok.
THE VIEW FROM THE BAR
Local drinkers share what have they have missed most about pubs and thoughts about going back.
The taste of a freshly poured beer. Carry outs are great but by the time they are home, they don’t taste the same. I’ll go back as soon as it is safe for someone with low immune system and safe for people to go without the worry of spreading the virus so we don’t get a second wave. (Liam Murkin)
Lockdown hasn’t changed my drinking habits that much, though I have missed being able to go to the pub. The most annoying thing was the cancellation of National Bass Day. Not sure I’ll be rushing to the pub when they reopen, I’m likely to see what happens first. (Andy Jackson)
I am looking forward to getting back to the pub and feel that it is important to support our local as much as we can in these difficult times. The sun is shining so the pub beer garden will be an excellent space to spend some spare time. Lockdown drinking has been maintained by beer boxes from local microbreweries and homebrew. (Stewart Gibson)
Got through nine firkins of real ale since lockdown! Sick of being a cellar man, ready for our local pubs to do it for me. I didn’t drink it all, the lads left their potties and tubs on the wall and I filled them kept everyone happy. I’ll be first at the pub on the 4th July. Bring it on and support our lovely local pubs. (Mark Broughton)
The main things I have missed about pubs are the people, the conversations, meeting friends and somewhere convivial to wait for trains and buses. I now drink Real Ale at home. I will certainly return to pubs but I will be wary about entering crowded establishments unless there is an effective vaccine for Covid 19. (Jim Ward)
A common thing that you hear a lot regardless of being an ale, lager or cider drinker etc. is nothing ever replaces a proper pint! Like the saying goes, you don’t know what you’ve got till it’s gone. Most definitely looking to go back asap. (Stuart Garner)
I miss being able to socialise with friends properly whilst enjoying a good pint. Drinking at home from a bottle is ok if that’s all you got, but a proper pint is what I hanker for. The lock down has been a necessity but once it’s safe to do so I will be back in a pub like a rat up a drainpipe (but stress…. when it is deemed safe to do so). I’ve missed The Roebuck – Gates Burton Ale (GBA) Reservoir, Reservoir Gold or Dam, whichever Gates Ales they have on, and I always sample a few working at the Tower Brewery on a Friday night … a pint or two of Bass and Joules along the way. (Steve Gardner)
The full boddied flavour of a hand pulled pint of Peddi. (Paul Skitrall)
Can’t wait to have the Tower Brewery open on a Friday again!! Nowhere else in Burton like it for fresh brewed, flavour packed, silky IPA. (Leslie Ball)
I miss the friendship at Stapenhill Institute. Hope to be back soon. (Joy Chester)